BY MAXIMILLA WAFULA & PATRICK KIMANZI
21/2/2022 || Nairobi, Kenya:
Award-winning Real Estate Company launches BOT as it embraces Automation to leverage its Customers’ Experience.
GEORGE WACHIURI , the Chief Executive - Optiven Company
Award winning real estate company, Optiven has today launched its chatbot dubbed AMANI, media reports said.
The revolutionary bot is expected to meet customer expectations in terms of provision of timely and updated information with regard to the Optiven Real Estate portfolio.
With the new development, Optiven becomes the first real estate company to launch a BOT. Optiven customers are set to begin interacting with Amani immediately.
George Wachiuri, the Chief Executive at the Optiven graced the occasion and noted that the move to have AMANI the BOT was paramount as the company moves to embrace creativity, innovation, and automation.
As both the African and Global businesses keep developing a more strategic approach to their ongoing business that delivers resilience into operations through flexibility and scalability; As these futuristic thinking companies work both hard and smart to improve operational efficiencies, so also, conversational Artificial Intelligence (AI) is rising to the forefront of technology enablers.
The global Conversational AI market size is all poised to grow from Kshs 773Billion in 2021 to Kshs209 Trillion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.8% during the forecast period.
According to a report dubbed; Global Chatbot Market 2021-2025 - The analyst, the chatbot market is poised to grow by $ 1. 73Billion during 2021-2025, progressing at a CAGR of over 29% during the forecast period. This is according to Technavio, a leading global technology research and advisory company.
Wachiuri says, “The place of chatbots in the corporate space is a must adopt concept that is set to revolutionize how companies communicate. Here at Optiven, we are glad to be at the lead of this revolution. For us it is a step towards meeting customer expectations and doing so in advance as majority of the customers are demanding quick forms of communication and at their convenience, which is what AMANI provides.”
Optiven, which is currently on a vast expansion journey is among leading firms that continues to be customer-centric while working around obstacles to ensure their customers receive bespoke experiences in their interactions. The company has been awarded for its role in embracing both technology and innovation in its operations as it goes green.
https://www.optiven.co.ke/newsblogs/optiven-group-wins-award-for-shamba-mkononi/
Chatbots have taken on a number of roles in the modern workplace including acting as a guide to company protocols to recording answers for screen questions, to assisting the process of onboarding new strategies, indeed chatbots are now taking charge of corporate communications and helping telemarketers save time and fix more complicated issues.
Optiven joins blue chip companies in the region as the firm moves to boost incomes through making the lives of their customers easier, safer and more enjoyable through use of AMANI BOT.
Key to note is that the consumer market has in the recent years learned to communicate around the clock especially for those in different time zones. Wachiuri adds, “There are many ways that AMANI by Optiven can be an experiential ally for our customers. For starters it offers deep insights that allow corporations to make personalized offers for example. AMANI in particular with allow our customers to get information they need whenever they need it as a solution to their property information needs.”
Top brands across sectors continue to bank up efforts to create chatbot platforms in a bid to keep up with the rapidly changing technological world.
For Kenya in particular, the technology space has experienced a huge surge in the development of artificial intelligence and continues to create conversational Artificially Intelligent powered tools that will help customers navigate through digital content with ease.
Like AMANI, chatbots have been proven to be very helpful in the creation of a powerful brand image and will continue to evolve and play a vital role in customer experience for all different types of businesses.
For more information, please contact: Muchiri Muchoki, Media Manager, Optiven.
Phone: 254 720 736846 | Email: mediamanager@optiven.co.ke
Website: www.optiven.co.ke
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